Yes. Every Australian Creams product is manufactured in Australia by G&M Cosmetics, a state-of-the-art production facility known for quality and innovation. We use premium native Australian ingredients sourced locally, ensuring authenticity, quality control, and supporting Australian botanical traditions. When you purchase Australian Creams, you're getting genuine Australian-made skincare—not imitations or overseas manufacturing.

Australian Creams stands apart through our commitment to using iconic, natural Australian ingredients that have been trusted for generations—ingredients like Kakadu Plum, Emu Oil, Goat's Milk, Manuka Honey, and Lanolin. Unlike many brands that use synthetic substitutes or minimal amounts of "hero ingredients," we formulate with meaningful concentrations of these potent botanicals. We combine effectiveness with affordability, making premium natural skincare accessible without the premium price tag. Every product is designed to deliver genuine results for real skincare concerns.

No. We are committed to ethical skincare practices and do not test our finished products on animals. We work only with suppliers who share our values regarding animal welfare.

Australian Creams products are available directly through our website (australiancreams.co.uk) with delivery throughout the UK. Purchasing directly from our website ensures you receive authentic products with our quality guarantee and best pricing.

Natural ingredients are those derived from nature—plants, minerals, and botanical extracts—rather than synthetically manufactured in laboratories. Our natural Australian ingredients include Kakadu Plum, Eucalyptus Oil, Avocado Oil, Lanolin, Emu Oil, Goat's Milk, and Manuka Honey. However, it's important to understand that "natural" doesn't automatically mean "safer"—all skincare contains chemistry, and even natural ingredients can cause reactions in sensitive individuals. What matters is careful formulation and knowing your skin's needs.

Our products are formulated to be free from harsh chemicals, synthetic irritants, parabens, and unnecessary additives. We focus on using nature's most potent ingredients, carefully formulated for both safety and efficacy. However, all skincare products contain some form of chemistry—even water (H₂O) is a chemical compound. We avoid ingredients known to cause irritation or long-term harm, instead prioritizing gentle, effective natural botanicals.

Most Australian Creams products have a light, natural scent from the botanical ingredients themselves—mainly the natural aroma of ingredients like Manuka Honey, Emu Oil, or Eucalyptus. We do not add synthetic fragrances or heavy perfumes. If you have extreme fragrance sensitivity, please review individual product descriptions or contact us for scent-level details before purchasing.

While our products use gentle, natural ingredients, allergies can occur with any substance. Common allergens in our range include lanolin (for those sensitive to wool), honey (rare), and emu oil (rare). Always review the complete ingredient list on each product page before purchasing. If you have known allergies, perform a patch test before using any new product. If you experience an allergic reaction (intense itching, hives, swelling), discontinue use immediately and consult a healthcare professional.

Our Goat's Milk & Manuka Honey Moisturiser is specifically formulated for sensitive skin. Both ingredients have powerful anti-inflammatory and soothing properties that calm irritation, reduce redness, and support skin barrier repair. It's gentle enough for even very reactive skin while providing excellent hydration. Many customers with chronic sensitivity or conditions like rosacea and eczema rely on this as their daily moisturizer.

For extreme dryness, we recommend Lanolin Day & Night Cream—our most intensive moisturizer with unparalleled moisture-locking abilities. Lanolin can hold twice its weight in water and forms a protective barrier that prevents moisture loss. Alternatively, Emu Oil Moisturising Cream provides deep penetrating hydration that absorbs completely without greasiness. Many customers with severe dryness use Lanolin at night for intensive repair and Emu Oil during the day.

No. Our Kakadu Plum Body & Face Moisturiser is specifically formulated for oily and combination skin. It's lightweight, absorbs quickly, and provides necessary hydration without adding oil or shine. Even oily skin needs moisture—when skin is dehydrated, it can over-produce oil to compensate. This moisturizer delivers perfect balance: enough hydration for skin health without clogging pores or contributing to oiliness.

Yes, particularly Goat's Milk & Manuka Honey Moisturiser. Manuka Honey has natural antibacterial properties that help control acne-causing bacteria, while Goat's Milk provides hydration without clogging pores. Kakadu Plum is also suitable for acne-prone skin due to its lightweight, non-comedogenic formula. Proper hydration actually helps prevent breakouts—when skin is too dry, it produces excess oil that can lead to clogged pores.

For anti-aging, we recommend either Emu Oil Moisturising Cream or Kakadu Plum Moisturiser. Emu Oil supports collagen production, deeply hydrates to plump fine lines, and provides antioxidant protection against aging. Kakadu Plum's ultra-high vitamin C content boosts collagen synthesis, brightens age spots, and fights free radical damage. For maximum anti-aging benefits, many customers use Kakadu Plum in the morning (antioxidant protection) and Emu Oil at night (intensive repair).

Absolutely. Many customers layer products for targeted benefits. For example: use Kakadu Plum during the day for brightening and antioxidant protection, then Lanolin or Emu Oil at night for intensive hydration. Or apply Goat's Milk & Manuka Honey to irritated zones before applying your general moisturizer. Start with one product to let your skin adjust (1-2 weeks), then add complementary products. Allow 2-3 minutes between layers for proper absorption.

Cleanse your face with warm water and a gentle cleanser. Step 2: Pat skin mostly dry—slightly damp skin helps products absorb better. Step 3: Take a small amount (pea-sized for face) on your fingertips. Step 4: Gently massage into skin using upward circular motions. Step 5: Allow 2-3 minutes for full absorption before applying makeup or sunscreen. For best results, use twice daily—morning and night. For body application, apply to damp skin after showering.

Less than you think! Australian Creams products are highly concentrated and economical. For facial application, a pea-sized amount covers the entire face and neck. Our products—especially Emu Oil and Lanolin—have exceptional spreadability, so a little goes a long way. If your skin feels greasy after 5-10 minutes, you're using too much. Start small and add more only if needed.

Yes. Most of our products work beautifully under makeup when applied correctly. Use a small amount, allow 3-5 minutes for complete absorption, then apply your makeup as usual. Kakadu Plum and Emu Oil absorb particularly well for daytime wear. If using richer creams like Lanolin, apply a very thin layer and allow extra absorption time, or consider using lighter creams during the day and saving intensive treatments for nighttime.

For best results, use twice daily—once in the morning and once before bed. Consistent use allows the active ingredients to work progressively, improving skin health over time. However, you can adjust based on your skin's needs: some people with very dry skin use moisturizer 3-4 times daily, while others with less severe concerns use only once daily. Listen to your skin and adjust accordingly.

Store in a cool, dry place away from direct sunlight and heat sources. Keep containers tightly closed after each use to prevent air exposure and oxidation. Avoid humid environments like direct shower spray (though bathroom storage away from moisture is acceptable). Use clean hands or a spatula rather than dipping fingers directly into jars—this prevents bacteria transfer and preserves freshness. Proper storage extends product effectiveness well beyond the "best before" date.

All Australian Creams products carry a "best before" date on packaging. Once opened, products should ideally be used within 6-12 months for optimal freshness and efficacy, though they typically remain safe longer if stored properly. Look for the PAO (Period After Opening) symbol on your jar—a small open jar icon with a number indicating months safe to use after opening (e.g., "6M" = 6 months, "12M" = 12 months).

Yes. Refrigeration can extend shelf life and some customers prefer the cooling sensation on irritated skin. Cold storage is particularly beneficial during hot summer months or if you live in a warm climate. Simply store in a clean part of your fridge. You can apply directly from the fridge or allow products to reach room temperature first—both are safe. Note: Some products (like Lanolin) may thicken in cold temperatures but will return to normal consistency at room temperature.

Texture changes can be normal: Heat exposure can soften creams (refrigerate temporarily to reset), separation (liquid on top) can occur with natural products (stir gently to recombine), and thickening over time is normal as products stabilize. Do NOT use if: the product smells rancid or unusual, you see visible mold or discoloration, or it's past the "best before" date. When in doubt, contact us or discontinue use.

Results depend on your skin concern and product used. Immediate relief (hours): Itching and discomfort from irritated skin (Goat's Milk & Manuka Honey). Short-term (3-7 days): Visible reduction in redness, dryness, or inflammation. Medium-term (2-4 weeks): Improved hydration, softer skin texture, enhanced radiance. Long-term (4-12 weeks): Fading of dark spots, reduced fine lines, visible anti-aging improvements. Natural ingredients work progressively to improve skin health from within—consistency is key for best results.

Skincare requires ongoing maintenance. While you'll see improvements during use, discontinuing products means your skin will gradually return to its baseline state. Think of moisturizers like healthy eating—benefits appear while you maintain the routine but fade when you stop. For lasting results, make Australian Creams part of your daily skincare routine. The good news: our economical pricing and long-lasting jars make consistent use affordable.

Skin is highly individual—what works beautifully for one person may not suit another. If a product doesn't deliver expected results after 4-6 weeks of consistent use, try a different product from our range targeting your specific concern. We offer a 30-day money-back guarantee, so if you're not satisfied, contact us for a refund. Our customer service team can also help you select a better-suited product for your skin type.

Most Australian Creams products are safe during pregnancy and breastfeeding, as they use natural, non-toxic ingredients. However, pregnancy can make skin more reactive, so we recommend: performing a patch test even if you've used the product before, starting with one product rather than multiple, and consulting your healthcare provider if you have specific concerns. For detailed ingredient information during pregnancy, contact our team for guidance.

Yes. Our Goat's Milk & Manuka Honey Moisturiser is particularly effective for eczema. Goat's Milk reduces inflammation and accelerates barrier repair, while Manuka Honey has been FDA-approved for wound healing and clinically proven to reduce eczema flare-ups. Many customers report relief from itching and visible improvement within days of twice-daily use. For severe eczema, consult a dermatologist and use Australian Creams as part of your comprehensive treatment plan.

Our moisturizers can help soothe psoriasis symptoms—particularly Emu Oil and Goat's Milk & Manuka Honey, both of which have powerful anti-inflammatory properties. They help reduce redness, calm itching, and moisturize the dry, scaly patches characteristic of psoriasis. However, psoriasis is a chronic condition requiring medical management. Use Australian Creams as a complementary treatment alongside your dermatologist-prescribed therapy.

Yes. Goat's Milk & Manuka Honey Moisturiser is excellent for rosacea—both ingredients reduce inflammation and calm redness. Emu Oil is also beneficial due to its anti-inflammatory action. Avoid products with potential irritants and always patch-test new products. Many customers with rosacea report reduced redness and fewer flare-ups when using our gentle, anti-inflammatory formulations consistently.

Absolutely. Lanolin Day & Night Cream is specifically excellent for cracked, damaged skin. Lanolin creates an optimal healing environment by locking in moisture, strengthening the skin barrier, and promoting regeneration. Emu Oil also supports healing through its anti-inflammatory and penetrating properties. Many customers with severely cracked hands, feet, or lips see dramatic improvement within days of consistent use.

Yes. We offer free UK delivery. Delivery typically takes 2-4 working days from order placement.

Upon dispatch, you'll receive an email containing your tracking number and courier link. Use this to monitor your delivery in real-time. If you don't receive tracking information within 48 hours of ordering, please contact our customer service team.

We currently only ship to the UK

We package all orders carefully, but occasionally damage occurs during shipping. If your order arrives damaged, please contact us within 48 hours with photos of the damage. We'll send a replacement immediately at no cost to you.

We stand behind our products with a 60-day money-back guarantee. If you're not completely satisfied with any Australian Creams product, simply return it within 60 days of purchase for a full refund—no questions asked.

Contact our customer service team via gday@australiancreams.uk to initiate a return. We'll provide return instructions and address. Once we receive the returned product, we'll process your refund within 3-5 business days. Please note: original delivery costs are non-refundable unless the product arrived damaged or defective.

Yes. If you'd like to try a different product better suited to your skin type, contact our customer service team. We're happy to help you exchange for another product within 30 days of purchase. We want you to find your perfect Australian Creams match.

gday@australiancreams.uk We typically respond to inquiries within 24 hours on business days.

Yes. If you're unsure which product is right for your skin type or concern, our team is happy to provide personalized recommendations. Contact us with details about your skin type, concerns, and current routine, and we'll suggest the best Australian Creams products for your needs. You can also take our online Skin Type Quiz [link to quiz] for instant recommendations.

Absolutely! Australian Creams make wonderful gifts for anyone who values natural, effective skincare. We offer gift options [add details if you offer gift wrapping, gift sets, or gift cards]. Simply note in your order that it's a gift, and we can include a personalized message [if applicable]. Many customers gift our products to family and friends dealing with dry skin, eczema, or simply seeking premium natural skincare.